I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. We guarantee that you will get the item you ordered or get your money back. In most cases this is true. Copyright 1995-2023 eBay Inc. All Rights Reserved. Need an update on an open return request? SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. You are describing the old rules the rules changed a few months ago. Very unfair on seller and ebay part. I first contact the buyer and find out what is wrong with the item. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. This is how it is and one of the risks of doing business on eBay. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Tip If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. It was an auction that I won. Youll receive the return shipping label credit on your monthly invoice. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Copyright 1995-2023 eBay Inc. All Rights Reserved. Adding these each time has saved me many times when buyers have tried to get me to accept a return. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. When a buyer opens a return request the funds related to the sale may be put on hold. There are several ways you can send an item back to the seller. Ebay sides with buyers in not as described claims. The seller covers the cost of the return. You believe that it was exactly as described. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Take a front, back, side, and inside view of your item. nirE troP ,naM fo elsI. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. This is obviously not how I shipped it out and was damaged in shipping. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Your item didn't match the listing, or it arrived faulty or damaged. Whether you need to accept the return depends on their reason for opening the return. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Escalate to eBay if you don't reach a resolution within 3 business days. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Keep in mind that some returns can remain open for up to 35 business days. This was one of those times I was pretty happy I had taken photographs while I was packing it. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Received a damaged item with a missing part. If your item hasnt arrived, or isnt as described,let the seller know. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We'll automatically close a return request if there's been no activity. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. I will fight for them to cover my packages. What if the seller doesn't offer returns? In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If the problem is small, I take advantage of the eBay partial refund policy. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Just go to the ResolutionCenter and let us know. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. 01:47 PM and another item where the item returned was not the part I sent. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Ebay sides with buyers in not as described claims. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. You can still close it if things are resolved. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Keep in mind that on eBay, it is seller beware, not buyer beware. It covers purchases paid with PayPal and most other electronic payment methods. There is a big reason for this. You might be asking, "Do private sellers have to accept returns?" The answer is No. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. Make sure the barcode is clear so the carrier can scan it easily. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. It is in the return interface, as the seller reports a buyer for being a bad buyer. So the buyer gets 6.50 from eBay. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. 2. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Research your model before purchasing this because there will be no returns for buying the wrong item. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Offer customers 30 day refund policy because EBay is always going to side with customers. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Good luck and sorry you encountered this circumstance. Why didn't you check the size before ordering? Its to protect myself from the buyer! If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. See our Partial refund guidelines for more details. I try to get them to give me the reason for the return. Open a case and try to work things out with the seller. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. 3. eBay will review your case and get back to you within 48 hours. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. moment, Oh, Ship! When the seller replies, we'll send you an email with details of the next steps. You dont need a special printer or self-adhesive labels when printing return shipping labels. On the next page you'll see the refund amount. In this case, I just try to do damage control. (MBG). Copyright 1995-2023 eBay Inc. All Rights Reserved. Enter a return merchandise authorization number, if you use them. You have 3 business days to respond to the request and resolve the buyer's issue. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. For example, you may haveopted to automatically accept return requests. Here is a box that was shipped with FedEx. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. View cart for details. 11:34 AM After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. I find too many fun toys for my family (or myself), and just love the whole process. This will get them to move the decision in my favor and pay out the damage coverage. Many eBay sellers accept returns if you've changed your mind. Research your model before purchasing this because there will be no returns for buying the wrong item. By having insurance, the buyer got his money back and I was still paid for my item. You won't be able to re-open the request once it's closed. When a buyer opens a Not As Described case, the sellers options are few. You do not have to offer returns or refunds on your items either. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. The eBay Resolution Centre is at the bottom of this page. Does the tracking number show it was delivered? So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! If the seller is responsible for return shipping, its important that they cover the costs.

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